We offer many free shipping offers throughout the year in order to help you, our valued customers cut expenses while purchasing online from us. All free shipping offers are valid for destinations within the continental US only. We would like to be able to extend this offer to the entire US, it's territories and neighboring countries however the cost of shipping makes it impossible for us to do so. We sincerely appoligize to all that can not partake in the offers.
Clearance and special purchase bedding does not qualify for most Free Shipping offers due to the size, weight and deep discounts offered.
Free shipping offer by dollar amount of purchase - Will be automatically applied at checkout as long as your purchase qualifies. To qualify all items that meet the dollar amount can not include items that currently have a free shipping offer associated with it. Example; if you purchase a rug for $239 (which has free shipping) and drapes for $89.50, the drapes will not ship free if they do not meet the min. free ship offers dollar amount.
Free shipping on bedding - Purchase the min. amount required from one manufacturer and your order will ship free within the continental US. AK and HI will receive a credit towards your shipping for the amount shipping would be within the continental US.
Free shipping on tapestry collection - Whether your purchase is for one item over $80 or for several items that total $80 your order will ship free within the continental US. Outside the continental US your will receive a credit towards your shipping for the amount shipping would be within the US. All tapestries can be shipped to Alaska and Hawaii however you must email for a quote.
Free shipping offers with coupon code, $ Off coupon or % Off coupon - You must place the coupon code in the box during checkout to receive the discount. Don't worry if you forget. Call our friendly customer service staff, tell them you forgot the code and we will credit you back the difference. Free Shipping on Items Returned: Original shipping and any manufacturer's handling charges will be deducted from your refund for any item returned or exchanged that shipped to you free. Shipping is a 3rd party fee that we incur on your behalf.
Delectably Yours offers many secure convenient payment options for your shopping convenience;
Visa, Mastercard, American Express, Discover & e-Check
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Via Google Checkout - Which accepts most major credit cards
We do not accept Money Orders, Cashiers Checks, Personal or Business Checks due to the high volume of fraud. We sincerely appoligize to our honest customers for any inconvenience.
- Ship to Address - You must provide a physical shipping address upon checkout. We can not ship to a PO Box.
- Shipping Outside Continental US - Includes Hawaii, Alaska, US Territories and APO Boxes - At this time our website is only capable of accepting orders and calculating costs for shipping within the Continental US. Shipments to HI and AK require special pricing please email shipping@delectably-yours.com for a quote, please include your full physical address.
- International Shipping: Including Canada - we ship outside the US through services such as Shop USA Ship International, Ishop-America and Bongo. We are not affiliated with anyone of these services and do not promote one over the other. Your order and payment must be placed with the service you have selected. They will then place your order with us.
- Shipping Time Frames - Each item's description includes a notation of the anticipated shipping time frame at the bottom of the description. Most items will ship sooner than noted however, during busy seasons your order may require manufacturing to fulfill it. These include all woven tapestry products from Pure Country Weavers and Fine Art Tapestries, Kimlor bedding and accessories and Shaw Rugs. These products are all manufactured in the US. Even if out of stock they will be manufactured and shipped within 2-4 weeks.
 All Victor Mill Bedding and accessories are made to order for you and is noted by the Made to Order graphic. These orders typically ship within 2 - 3 weeks. We can process a rush depending on the current workload. Please email and ask.
- We Ship Via - UPS or FedEx ground unless otherwise noted in the item's description. Some large size rugs over 8'x11' and multiple commercial order must ship via truck freight. We will calculate the best rate for shipment to you.
- Shipment Notices are Sent Via e-Mail. Please make sure you include a correct email address and that shipping@delectably-yours.com is added to your list of allowed senders so that your shipping notice can be received. Including your email address does not add you to our promotional mailing list.
- Refusal of Package - You will be billed for the shipping to and from your location along with any 3rd party vendor charges we may incur. We reserve the right to charge a re-stocking fee no less than 15% up to 30% depending on the item at our discretion.
- Non-receipt after shipment - You must contact us within 3 days of non-receipt of the anticipated delivery date as noted by your shipper of your purchase to notify us that your package was not delivered. After this time frame we reserve the right to refer you to the shipper for any claims.
- We are not responsible for 3rd party shipping mistakes. We will assist you with your claim providing you have followed the instructions as outlined above.
Bottom Line; Our Mistake We Make It Right! Please read all descriptions carefully and in the entirety. This will avoid costly unnecessary returns. If what you need to know is not presented, please ask. We welcome all questions and the only silly ones are the ones not asked.
You must contact us for an Return Authorization Number (RA#) prior to sending any item(s) back for any reason. return@delectably-yours.com. All return requests must be made within 10 days of receipt of your package. We have imposed the 10 day stipulation to protect you as many of our suppliers will not accept a return after 2 weeks. Please include your order number, name, items your returning and the reason why.
DO NOT - Ship any item back to us or the manufacturer with out pre-authorazation and instructions from us. Failure to follow this rule can result in forfiture of your refund or exchage. We process many orders and we must follow various manufacturer's policies in order to process your exchage or refund. If you have any questions please call our friendly customer service or emailreturns@delectably-yours.com. Our manufacturer's receive many returns a day from many retailers. If the proper documentation is not included with your return they will have no way of knowing which retailer your package is coming from.
Free Shipping on Items Returned: Original shipping and any manufacturer's handling charges will be deducted from your refund for any item returned or exchanged that shipped to you free. Shipping is a 3rd party fee that we incur on your behalf. We do not receive a refund from UPS or FedEx when you return an item. Bedding and area rugs can be very heavy and are typically in oversize packaging which increases the cost of shipping. The actual cost to ship these items can be from $20 - $92+ depending on your location.
- Stock Items - can only be returned or exchanged for the full value minus shipping to you and back to us if they are in the original packaging in the condition in which you received.
- Defective or Incorrect Item - However rare it does happen once in a while. We will ship out a replacment to you at our cost once we have received the defective item back from you. We will send a call tag to pick up the incorrect item. Please have it in the packaging ready for pick up prior to the shipper arriving. Shipping both ways will be our expense as we do not want to inconvenience you for a manufacturer's defect.
- Size or Color - If you are returning an item due to size, color or simply do not care for please note most manufacturers charge a restocking fee from 15% - 20%. This fee along with any 3rd party shipping charges and manufacturer's handling fees will be deducted from your refund. HomeMax, Rose Tree and Victor Mill Bedding is Non-Returnable for any reason other than a manufacturer's defect.
- Miss-Use in Opening Packages - Please be especially careful opening boxes with soft good inside such as bedding or window treatments. Use of a knife or box opener may result in damage to the product. We will not grant refunds or credit nor be responsible for miss-use in opening the package resulting in damage.
- Custom Items and Special Orders - Are typically noted at the bottom of the items description page as such or as shipped from the manufacturer. They can only be exchanged for the same item if there is a verifiable manufacturer's defect. We do not accept returns on special orders or Made-To-Order items for any other reason than a manufacturer's defect. Rose Tree and HomeMax Bedding are special order items. Victor Mill Bedding is Made to Order - Items from these companies are non-returnable. Please see specifics on Victor Mill Here.
- Clearance Items - Are non returnable unless a verifiable manufacturers defect item may be exchaned for the same.
- Area Rugs - Can be returned for color, size or you simply do not care for. The restocking fee varies per manufacturer. A min. 15% restocking fee is charged at all times. The actual cost incurred for shipping the rug to you will be deducted from your refund along with the restocking fee. The return shipping fee is at your expense. Be aware an 8' x 10' and larger rugs cost to ship can be up to $92 depending on your location.
- Bedding - Must be un-open in the original packaging and follow return procedures. Sheets that are open are non-returnable. Verifiable manufacturer's defect are a rare occurance and will be exchanged only for the same item. All manufacturer's charge a 15 - 20% restocking fee that will be deducted from your refund along with 3rd party shipping and/or handling fees. Made to order bedding is not returnable. All items are inspected upon return. If your return is found dirty including lint, hair, pet hair or with odors it may be rejected for refund by the manufacturer's inspector at their discretion. They may return the item to you at your cost. This is a rare occurance and it is unfortunate that we must note this. Stating the item must be new in the original packaging should be understandable. Federal regulations stipulate if the item has been out of the packaging, or on your bed however breif constitues the item is no longer new and can not be resold as such. Please respect this as you not want to receive used bedding when making your purchase. Victor Mill, HomeMax and Rose Tree Bedding are non-returnable.
- Receipt of Refund - Please allow up to 30 days for processing of your refund. All returned items must be inspected and re-packaged prior to issuing refunds. Once we have verified your item was returned to us in re-sellable condition we will issue the refund to you in the manor the payment was received. If we find your item has been used or is not in re-sellable condition we reserve the option to return the item to you at your expense.
- Item Descriptions’ & Color - We make every effort to accurately describe all items. However, once in a while, hopefully not often, there may be a "typo", size, weight, etc.. We're human too and sincerely apologize for any inconvenience this may cause. Please work with us and we will do the same in return. Please be aware that actual colors may vary from those shown on your screen due to differences in display graphics from one monitor to another. Rugs, carpets, fabrics and some painted items may differ from one dye lot to the next. We can not be responsible for color differences. If unsure of a color, please ask. Many times fabric swatches are available or order a pillow to check color.
We do not refund third party shipping charges under any circumstance other than a verifiable manufacturer's defect or you were shipped an incorrect item. Color differences on computer monitors are not defects.
Please email us at info@delectably-yours.com with any questions prior to purchasing.
Common Return Questions and AnswersWhy do I have to pay for return shipping? As noted before, if it is our mistake we will not charge you to correct it. It is comonly known that stores that still cover 3rd party shipping costs on returns are making up the differnce somewhere, usually in higher overall prices. We do not feel it is fair to our loyal customers to build these expenses into our prices or offer less sales or discontinue buy more save more discounts. We have no control over anyones personal preference, color as shown on your monitor, you simply do not care for it or no longer need it. Whether you initially paid for shipping or received one of our free shipping offers this is still a 3rd party cost we incurred to ship the item to you. Why do I have to pay a re-stocking fee? In order to continue to offer you the best price everyday, buy more save more discounts on most of our collections and free shipping offers we must pass on any manufacturer's 15 - 25% restocking fees to our customers that choose to return items for any reason other than being defective. There are online stores that offer to pay shipping both ways and do not charge any restocking fees. Their prices are typically 25 - 33% or more too. We do not feel it would be fair to you or our loyal customers to build these expenses into our pricing. If you know you are a frivilous shopper and tend to return items often, it may be best to shop at the higher priced store. It is expected that you can not return an open CD, DVD, Video game etc... unless it is defective and exchanging for the same. Many retail stores and manufacturer's are starting to initiate the same no return policy for non-defective items especially electronics and household items. We always allow exchanges for defective items although it is rare that it occurs. When you purchase from us or anywhere you expect the item to be new. No one wants to purchase an item only to find it has been used. Please have the same respect and realize these costs must be covered somewhere, it just will not be by us. In the case of bedding used constitues taking an item out of the package while it is outside the store, in a customers possession or home. By law It does not matter if it was out of the package for 30 seconds or two weeks. Example; sheets or mattress pads removed from a package can not be resold by law. What happens with our return? Most of our returns are shipped directly to the manufacturer in order for them to inspect and if possibly re-package for sale or place in their outlet store at a deep discounted price. Items that are shipped back to us may be offered in our clearance department, sold at auction or donated to charity. Care Instructions - Manufacturer's reserve the right to change care instructions at any time before or after we have included in our descriptions. Please check the care tag on your purchase for the most up to date accurate care instructions prior to laundry. We do not warrant laundry, washing or dry cleaning of any item after purchase.
We do not refund third party shipping charges under any circumstance other than a verifiable manufacturer's defect. Color differences on computer monitors are not defects.
Please email us at info@delectably-yours.com with any questions prior to purchasing.
We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below. 1. What Personal Information Do We Collect? - Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in. Please see the “opt-in/opt-out” selection in Section 4 of this policy.
- Cookies. Like many websites, we use "cookies". Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.
- Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
- Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
2. How Do We Use Your Information? - Customized Shopping. We use your information to better serve you by providing a customized shopping experience. As noted above, you may “opt-out” of this customization, or even visit and shop anonymously.
- Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Special Offers. We may send you special offers from time to time, unless you choose to “opt-out” of receiving such offers. In addition, we may also send you special offers from other companies. Again, you may “opt-out”. If we send you offers from other businesses, we do not share your personal information with them. The offers come directly through us. Please see the “opt-in/opt-out” selection at the end of this policy.
- Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.
- Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
3. How Do We Protect the Security of Your Information?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We use encryption to protect your information contained in our customer list.
- We use a firewall to protect against unlawful intrusion.
- We limit access to your information on a “need to know” basis.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
- No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.
Please email us at info@delectably-yours.com with any questions prior to or after purchasing.
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